Now that lockdown is done and business is back how are you doing? I've had mixed responses from customers I have spoken to, a surge in bookings in some areas and trickle in for others, what's your experience been so far? 

At SAM we used the lockdown to focus on our continuous improvement initiatives. You will have noticed in your inbox the traffic light rating requests following your support requests and our annual Net Promoter Score (NPS) email. This feedback helps us to narrow down where we need to be improving and how we can address this, like the Knowledge Base, our new online user guide library. 

Support isn't the only area working hard, our development team has been knuckling down on some big changes. The first few Orion customers now using our web-based time-clocking and job-cards.

That's all we can say for now, keep an eye out in future SAM News editions for updates on SAM web-based products.

Raju

Raju Bhana
General Manager
SAM

NZ: +64 9 583 2455 | Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Just giving you the heads-up, that the options when calling our main 09 583 2455 number have recently changed. The new options are:

1. For SAM Support (SAM/Orion Helpdesk)
2. For expiry codes, stationery orders and accounts

Orion 4.002 Update - Available July

We're planning to roll-out the Orion 4.002 update throughout July; full release notes will be available alongside the update, but some notable changes are:

• Improved security, reliability and performance when sending SMS messages by way of a new SMS API method to replace the old email method.
• Increased performance of various searches and report generation.
• Improvements to the Parts order approval system; allowing User limits, ability to set up a hierarchy of approval limits, audit logging added to the Order and the staff that can approve can be selected.
• Added order approvals to Workshop. 

Meet the Team

You may have heard some new voices on the helpdesk recently; we’d like to introduce you to our new service desk consultants Teryn Vissers and Sheron Prakash by throwing them in the hot-seat with 10 rapid-fire questions...